Agreement between the User and WeAreHolidays (WAH Holidays Pvt. Ltd.)
Applicability of the agreement
This agreement (“user agreement”) incorporates the terms and conditions for WAH Holidays Pvt. Ltd and its affiliate Companies (“WAH”) to provide services to the person (s) (“the User”) intending to purchase or inquiring for any products and/ or services of WAH by using WAH’s websites or using any other customer interface channels of WAH which includes its sales persons, offices, call centers, advertisements, information campaigns etc.
Both User and WAH are individually referred as ‘party’ to the agreement and collective referred to as ‘parties’.
User’s responsibility of cognizance of this agreement
The Users availing services from WAH shall be deemed to have read, understood and expressly accepted the terms and conditions of this agreement, which shall govern the desired transaction or provision of such services by WAH for all purposes, and shall be binding on the User. All rights and liabilities of the User and/or WAH with respect to any services to be provided by WAH shall be restricted to the scope of this agreement.
WAH reserves the right, in its sole discretion, to terminate the access to any or all WAH websites or its other sales channels and the related services or any portion thereof at any time, without notice, for general maintenance or any reason what so ever.
In addition to this Agreement, there are certain terms of service (TOS) specific to the services rendered/ products provided by WAH like holiday packages, activities, air tickets, etc. Such TOS will be provided/ updated by WAH which shall be deemed to be a part of this Agreement and in the event of a conflict between such TOS and this Agreement, the terms of this Agreement shall prevail. The User shall be required to read and accept the relevant TOS for the service/ product availed by the User.
Additionally, the Service Provider itself may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each Service (for example, flights, hotel reservations, packages, etc.). The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User elects to deal, including terms and conditions set forth in a Service Providers’ fare rules, contract of carriage or other rules.
WAH’s Services are offered to the User conditioned on acceptance without modification of all the terms, conditions and notices contained in this Agreement and the TOS, as may be applicable from time to time. For the removal of doubts, it is clarified that availing of the Services by the User constitutes an acknowledgement and acceptance by the User of this Agreement and the TOS. If the User does not agree with any part of such terms, conditions and notices, the User must not avail WAH’s Services.
In the event that any of the terms, conditions, and notices contained herein conflict with the Additional Terms or other terms and guidelines contained within any other WAH document, then these terms shall control.
Third Party Account Information
By using the Account Access service in WAH’s websites, the User authorizes WAH and its agents to access third party sites, including that of Banks and other payment gateways, designated by them or on their behalf for retrieving requested information
While registering, the User will choose a password and is responsible for maintaining the confidentiality of the password and the account.
The User is fully responsible for all activities that occur while using their password or account. It is the duty of the User to notify WAH immediately in writing of any unauthorized use of their password or account or any other breach of security. WAH will not be liable for any loss that may be incurred by the User as a result of unauthorized use of his password or account, either with or without his knowledge. The User shall not use anyone else’s password at any time
WAH reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the services. WAH further reserves the right to alter any and all fees from time to time, without notice.
The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the services.
In case, there is a short charging by WAH for listing, services or transaction fee or any other fee or service because of any technical or other reason, it reserves the right to deduct/charge/claim the balance subsequent to the transaction at its own discretion.
In the rare possibilities of the reservation not getting confirmed for any reason whatsoever, we will process the refund and intimate you of the same. WAH is not under any obligation to make another booking in lieu of or to compensate/ replace the unconfirmed one. All subsequent further bookings will be treated as new transactions with no reference to the earlier unconfirmed reservation.
The User shall request WAH for any refunds against the unutilized or ‘no show’ air or hotel booking for any reasons within 90 days from the date of departure for the air ticket and/or the date of check in for the hotel booking. Any applicable refunds would accordingly be processed as per the defined policies of Airlines, hotels and WAH as the case may be. No refund would be payable for any requests made after the expiry of 90 days as above and all unclaimed amounts for such unutilized or no show air or hotel booking shall be deemed to have been forfeited.
Any information which is specifically mentioned by WAH as Confidential shall be maintained confidentially by the user and shall not be disclosed unless as required by law or to serve the purpose of this agreement and the obligations of both the parties therein.
Usage of the mobile number of the User by WAH
WAH may send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction, via SMS or by voice call on the contact number given by the User at the time of booking; WAH may also contact the User by voice call, SMS or email in case the User couldnt or hasnt concluded the booking, for any reason what so ever, to know the preference of the User for concluding the booking and also to help the User for the same. The User hereby unconditionally consents that such communications via SMS and/ or voice call by WAH is (a) upon the request and authorization of the User, (b) transactional and not an ‘unsolicited commercial communication’ as per the guidelines of Telecom Regulation Authority of India (TRAI) and (c) in compliance with the relevant guidelines of TRAI or such other authority in India and abroad. The User will indemnify WAH against all types of losses and damages incurred by WAH due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous compliant raised by the User on WAH with respect to the intimations mentioned above or due to a wrong number or email id being provided by the User for any reason whatsoever.
Onus of the User
WAH is responsible only for the transactions that are done by the User through WAH. WAH will not be responsible for screening, censoring or otherwise controlling transactions, including whether the transaction is legal and valid as per the laws of the land of the User.
The User warrants that they will abide by all such additional procedures and guidelines, as modified from time to time, in connection with the use of the services. The User further warrants that they will comply with all applicable laws and regulations regarding use of the services with respect to the jurisdiction concerned for each transaction.
The User represent and confirm that the User is of legal age to enter into a binding contract and is not a person barred from availing the Services under the laws of India or other applicable law.
Advertisers on WAH or linked websites
WAH is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages. WAH does not endorse any advertiser on its web pages in any manner. The Users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.
The linked sites are not under the control of WAH and WAH is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. WAH is providing these links to the Users only as a convenience and the inclusion of any link does not imply endorsement of the site by WAH.
Unless explicitly provided by WAH in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation/option of the user and WAH doesn’t accept any claims arising out of such scenarios.
Insurance, if any provided as a part of the service/ product by WAH shall be as per the terms and conditions of the insuring company. The User shall contact the insurance company directly for any claims or disputes and WAH shall not provide any express or implied undertakings for acceptance of the claims by the insurance company.
Force Majure Circumstances
The user agrees that there can be exceptional circumstances where the service operators like the airlines, hotels, the respective transportation providers or concerns may be unable to honour the confirmed bookings due to various reasons like climatic conditions, labour unrest, insolvency, business exigencies, government decisions, operational and technical issues, route and flight cancellations etc. If WAH is informed in advance of such situations where dishonour of bookings may happen, it will make its best efforts to provide similar alternative to its customers or refund the booking amount after reasonable service charges, if supported and refunded by that respective service operators. The user agrees that WAH being an agent for facilitating the booking services shall not be responsible for any such circumstances and the customers have to contact that service provider directly for any further resolutions and refunds.
The User agrees that in situations due to any technical or other failure in WAH, services committed earlier may not be provided or may involve substantial modification. In such cases, WAH shall refund the entire amount received from the customer for availing such services minus the applicable cancellation, refund or other charges, which shall completely discharge any and all liabilities of WAH against such non-provision of services or deficiencies. Additional liabilities, if any, shall be borne by the User.
WAH shall not be liable for delays or inabilities in performance or non performance in whole or in part of its obligations due to any causes that are not due to its acts or omissions and are beyond its reasonable control, such as acts of God, fire, strikes, embargo, acts of government, acts of terrorism or other similar causes, problems at airlines, rails, buses, hotels or transporters end. In such event, the user affected will be promptly given notice as the situation permits.
Without prejudice to whatever is stated above, the maximum liability on part of WAH arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. In no case the liability shall include any loss, damage or additional expense whatsoever beyond the amount charged by WAH for its services.
In no event shall WAH and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the WAH website(s) or any other channel . Neither shall WAH be responsible for the delay or inability to use the WAH websites or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the WAH website(s), or otherwise arising out of the use of the WAH website(s), whether based on contract, tort, negligence, strict liability or otherwise.
WAH is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages.
Safety of Data Downloaded
The User understands and agrees that any material and/or data downloaded or otherwise obtained through the use of the Service is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.
Nevertheless, WAH will always make its best endeavours to ensure that the content on its websites or other information channels are free of any virus or such other malware.
Feedback from Customer and Solicitation
WAH may provide the User with contents such as sound, photographs, graphics, video or other material contained in sponsor advertisements or information. This material may be protected by copyrights, trademarks, or other intellectual property rights and laws.
The User may use this material only as expressly authorized by WAH and shall not copy, transmit or create derivative works of such material without express authorization.
The User acknowledges and agrees that he/she shall not upload post, reproduce, or distribute any content on or through the Services that is protected by copyright or other proprietary right of a third party, without obtaining the written permission of the owner of such right.
Any copyrighted or other proprietary content distributed with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the User to personal liability or criminal prosecution.
Visa and Travel Document(s) obligations of the User
The travel bookings done by WAH are subject to the applicable requirements of Visa which are to be obtained by the individual traveller. WAH is not responsible for any issues, including inability to travel, arising out of such Visa requirements and is also not liable to refund for the untravelled bookings due to any such reason.
The User is responsible for checking all the items relevant to passport, visa and health information ensuring your travel documents are in order.
The User must consult the relevant Embassy or Consulate for this information. Visa requirements may change and the User should check for up-to-date position in good time before booking/departure. WAH accepts no liability if you are refused entry onto the flight or into any country due to failure on the User’s part to carry the correct passport, visa or other documents required by any airline, authority or country. The User must have a passport which is valid for six (6) months after his / her intended date of return. The User must ensure he / she has correct visa and health entry requirements for all countries visited including countries he / she may just be transiting through. This includes all stops made by the aircraft even if the User does not leave the aircraft or airport.
Recommended inoculations for travel may change at any time and the User should consult his / her doctor on current recommendations before he / she departs. It is the User’s responsibility to ensure that he / she obtains the recommended inoculations, take all recommended medication and follow all medical advice in relation to their trip.
Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. WAH urges the User to review travel prohibitions, warnings, announcements and advisories issued by the appropriate authorities in India prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at http://meaindia.nic.in/.
By offering for sale travel to particular international and domestic destinations, WAH does not represent or warrant that travel to such points / places is advisable or without risk, and is not liable for damages or losses that may result from travel to such destinations.
Personal and Non-Commercial use limitation
Unless otherwise specified, the WAH services are for the User’s personal and non – commercial use. The User may not:
- Modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the WAH website(s) without the express written approval from WAH;
- Use this WAH Website(s) or its contents for any commercial purpose;
- Make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
- Access, monitor or copy any content or information from the WAH website(s) using any robot, spider, scraper or other automated means or any manual process for any purpose without WAH’s express written permission;
- Violate the restrictions in any robot exclusion headers on the WAH website(s) or bypass or circumvent other measures employed to prevent or limit access to the WAH website(s);
- Take any action that imposes, or may impose, in WAH’s discretion, an unreasonable or disproportionately large load on WAH’s infrastructure;
- Deep-link to any portion of the WAH website(s) (including, without limitation, the purchase path for any travel services) for any purpose without WAH’s express written permission; or
- “Frame”, “mirror” or otherwise incorporate any part of the WAH website(s) into any other website without WAH’s prior written authorization.
The User agrees to indemnify, defend and hold harmless WAH and/or its affiliates, their websites and their respective lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including reasonable legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by WAH and/or its affiliates, partner websites and their respective lawful successors and assigns that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by the User pursuant to this agreement.
The user shall be solely and exclusively liable for any breach of any country specific rules and regulations or general code of conduct and WAH cannot be held responsible for the same.
Right to Refuse
WAH at its sole discretion reserves the right to not to accept any customer order without assigning any reason thereof. Any contract to provide any service by WAH is not complete until full money towards the service is received from the customer and accepted by WAH.
Without prejudice to the other remedies available to WAH under this agreement, the TOS or under applicable law, WAH may limit the user’s activity, or end the user’s listing, warn other users of the user’s actions, immediately temporarily/indefinitely suspend or terminate the user’s registration, and/or refuse to provide the user with access to the website if:
- The user is in breach of this agreement, the TOS and/or the documents it incorporates by reference;
- WAH is unable to verify or authenticate any information provided by the user; or
- WAH believes that the user’s actions may infringe on any third party rights or breach any applicable law or otherwise result in any liability for the user, other users of the website and/or WAH.
WAH may at any time in its sole discretion reinstate suspended users. Once the user have been indefinitely suspended the user shall not register or attempt to register with WAH or use the website in any manner whatsoever until such time that the user is reinstated by WAH.
Notwithstanding the foregoing, if the user breaches this agreement, the TOS or the documents it incorporates by reference, WAH reserves the right to recover any amounts due and owing by the user to WAH and/or the service provider and to take strict legal action as WAH deems necessary.
Right to Cancellation by WAH in case of invalid information from User
The User expressly undertakes to provide to WAH only correct and valid information while requesting for any services under this agreement, and not to make any misrepresentation of facts at all. Any default on part of the User would vitiate this agreement and shall disentitle the User from availing the services from WAH.
In case WAH discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User or any of them is not correct or that any fact has been misrepresented by him, WAH in its sole discretion shall have the unrestricted right to take any steps against the User(s), including cancellation of the bookings, etc. without any prior intimation to the User. In such an event, WAH shall not be responsible or liable for any loss or damage that may be caused to the User or any of them as a consequence of such cancellation of booking or services.
The User unequivocally indemnifies WAH of any such claim or liability and shall not hold WAH responsible for any loss or damage arising out of measures taken by WAH for safeguarding its own interest and that of its genuine customers. This would also include WAH denying/cancelling any bookings on account of suspected fraud transactions.
Interpretation Number and Gender
The terms and conditions herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine, feminine and neuter form. The words “include”, “includes” and “including” shall be deemed to be followed by the phrase “without limitation”. Unless the context otherwise requires, the terms “herein”, “hereof”, “hereto”, ‘hereunder” and words of similar import refer to this agreement as a whole.
If any provision of this agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this Agreement shall continue to be in full force and effect.
The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of this agreement, terms and conditions, notices, or the right to use this website by the User contained herein or any other section or pages of WAH Websites or its partner websites or any provision hereof in any manner whatsoever.
In the event that any of the terms, conditions, and notices contained herein conflict with the Additional Terms or other terms and guidelines contained within any particular WAH website, then these terms shall control.
None of the provisions of any agreement, terms and conditions, notices, or the right to use this website by the User contained herein or any other section or pages of WAH Websites or its partner websites, shall be deemed to constitute a partnership between the User and WAH and no party shall have any authority to bind or shall be deemed to be the agent of the other in any way.
Updation of the information by WAH
User acknowledges that WAH provides services with reasonable diligence and care. It endeavours its best to ensure that User does not face any inconvenience. However, at some times, the information, software, products, and services included in or available through the WAH websites or other sales channels and ad materials may include inaccuracies or typographical errors which will be immediately corrected as soon as WAH notices them. Changes are/may be periodically made/added to the information provided such. WAH may make improvements and/or changes in the WAH websites at any time without any notice to the User. Any advice received except through an authorized representative of WAH via the WAH websites should not be relied upon for any decisions.
WAH reserves the right to change the terms, conditions, and notices under which the WAH websites are offered, including but not limited to the charges. The User is responsible for regularly reviewing these terms and conditions.
WAH hereby expressly disclaims any implied warranties imputed by the laws of any jurisdiction or country other than those where it is operating its offices. WAH considers itself and intends to be subject to the jurisdiction only of the courts of NCR of Delhi, India.
Responsibilities of User Vis-À-Vis the Agreement
The User expressly agrees that use of the services is at their sole risk. To the extent WAH acts only as a booking agent on behalf of third party service providers, it shall not have any liability whatsoever for any aspect of the standards of services provided by the service providers. In no circumstances shall WAH be liable for the services provided by the service provider. The services are provided on an “as is” and “as available” basis. WAH may change the features or functionality of the services at any time, in their sole discretion, without notice. WAH expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. No advice or information, whether oral or written, which the User obtains from WAH or through the services shall create any warranty not expressly made herein or in the terms and conditions of the services. If the User does not agree with any of the terms above, they are advised not to read the material on any of the WAH pages or otherwise use any of the contents, pages, information or any other material provided by WAH. The sole and exclusive remedy of the User in case of disagreement, in whole or in part, of the user agreement, is to discontinue using the services after notifying WAH in writing.